Refund and Cancellation Policy (Development Draft)

DEVELOPMENT MOCK — replace all bracketed merchant details and obtain legal approval before accepting real payments.

Before payment

You may leave checkout without charge unless the processor has already confirmed payment.

Eligible cases

Duplicate charge, charged-but-failed order, product unavailable before fulfillment, verified non-delivery, or materially incorrect delivery may qualify for a full or partial refund.

Normally ineligible

Change of mind after digital delivery, used/redeemed items, incorrect customer-supplied account details, violations of provider rules, or delays within a disclosed delivery window are normally not refundable unless required by law.

Request process

Contact support@allgoodhappen.com within 7 days with order ID and evidence. We acknowledge requests within 1 business day and target a decision within 5 business days. Approved refunds return to the original method; processor settlement may take 5–15 business days. Chargebacks opened before support review may delay investigation.